![]() Another pool is near the huge water slides, and two others are partially in the shade all afternoon. Once checked in, the resort is so full of fun adventures! Different types of restaurants (some require reservations for dinner), slides, playing fields, areas for tennis and soccer, pool tables in one lounge, and glorious clean and sparkling pools! One pool has the edge facing straight over the ocean, and offers friendly guest competitions for all sorts of water games throughout the day. There was difficulty communicating with the hotel about the needs prior to arrival (phone contact assured the needs, but the reservation was not adjusted), however the hotel did change the rooms to the appropriate bed arrangement after the family explained the room they were given would not adequately meet their needs. After check in, two of the rooms for our travel groups needed adjustment, one was missing a tv remote and had a broken balcony door lock, the other room had a different bed set up that had to be changed to meet the needs of the family with a special needs member. ![]() Nearly every employee at the resort could communicate clearly in English, and attended to tasks cheerfully and quickly. The shuttle transfers were made seamlessly, and the all of the staff at the resort were helpful and courteous. The air and shuttle transfers were clearly communicated, and the wheelchair attendant in the Cancun airport was very helpful (travelers - these attendants are extremely grateful for tips). Our three family groups, including seniors and special needs, all found the week to be extremely enjoyable. The Crown Paradise Club in Cancun offered a lot of fun and relaxation for our multi-family vacation. Once checked in, the resort is so full of fun adventures! Different types of restaurants (some require reservations for dinner), slides, playing fields, areas for tennis and soccer, pool tables in one lounge, and glorious clean and sparkling.
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